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It is our policy and normal procedure to monitor, evaluate and inspect standards of care by the following methods:
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- Regular meetings for residents, relatives, advocates, friends and staff
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- Monthly Management meetings
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- Continual observation, appraisal and assessment undertaken by staff and management on a daily basis
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- In-house induction and foundations staff training sessions
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- External NVQ qualifications for staff
To inform, update and act on constructive suggestions or criticism by residents, relatives, friends and staff
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